REFUND & RETURNS POLICY
We want you to be fully satisfied with your purchase. If something isn’t right, you may be eligible for a return, exchange, or refund.
1. Eligibility for Returns
You may request a return if:
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The item is unused and in the same condition you received it
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It is in the original packaging
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The request is made within 30 days of delivery
Certain items are non-returnable, such as:
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Digital products
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Personalized or custom-made items
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Items marked “final sale”
2. Refund Process
To request a refund:
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Email us at info@yogee.com with your order number.
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Await return instructions and approval.
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Send the item back using the provided return address.
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Once received and inspected, we will notify you of approval.
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Refunds will be issued to your original payment method.
Refunds typically take 3–10 business days to appear, depending on your bank.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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In cases of defective or wrong items, we will cover return postage or provide a prepaid label.
4. Faulty or Damaged Items
If your item arrives damaged or defective:
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Contact us within 7 days
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Provide a photo or video showing the issue
We will offer a replacement or a full refund.
5. Exchanges
Exchanges are available for items of the same value (e.g., different size or colour).
If the requested item is out of stock, we will process a refund instead.
6. Late or Missing Refunds
If you have not received a refund:
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Check your bank/PayPal account again
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Contact your bank, as processing times vary
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Contact us at info@yogee.com if still unresolved
7. Cancellations
Orders may be cancelled before they are shipped.
Once shipped, the order must follow the return process above.
8. Contact for Returns